Implementing a I.H.W.A.D. range is a challenge. Choosing the right collectors and the accessories for the different departments of a hospital, setting up the equipment, training the teams, the list of challenges is long. Discover how LABELIANS has been a solid partner for the Clermont CHU in a particularly complicated period of the COVID19 pandemic.
Implementing a range of I.H.A.W. (infectious risk healthcare waste) collectors in your departments: a partner project
In the context of a particularly thorny health crisis, our client requested our expertise and support for the implementation of new I.H.A.W. systems for waste management within the departments of the Clermont Ferrand University Hospital.
A high-voltage set-up
Three sites involved: The University Hospital of Clermont Ferrand is composed of 3 sites:
A very complex COVID19 pandemic context :
In the middle of the second COVID wave, the Clermont-Ferrand University Hospital had to deal with patient transfers, as the number of patients had exploded.
Thus, LABELIANS sales representatives offered their services in collaboration with HOSPIDEX to meet the needs of the university hospital for medical waste management and launched, without hesitation, despite the risks associated with COVID, a DASRI implementation campaign.
This campaign lasted 3 weeks ( from 2nd to 20th of November)
The LABELIANS solution: advice, training, support…and implementation of the selected I.H.A.W. range
An expert partnership for a quality service
LABELIANS and HOSPIDEX have had a privileged partnership for several years. This partnership is a key to the success of our customers’ projects.
A range of collectors and an expertise which, within the framework of the RESAH market, have enabled our team to meet the expectations of our customers for the installation of waste collectors in the departments most affected by the current situation (COVID and laboratory departments).
For Mrs. Perrin, purchaser of the C.H.U. of Clermont Ferrand since 2014, the installation of containers for P.S.I.S. (Sharp Objects) is “important for the comfort of the personnel and to avoid Blood Exposure Accidents (B.E.A.). (Sharp Objects) are “important for the comfort of the personnel and to avoid Blood Exposure Accidents (B.E.A.)“.
Our colleagues Carine Mignot, Eva Colin and Norbert Digonnet, in association with their counterparts from Hospidex, Arnaud Martin and Laurent Foulgot, have been able to organise and assist in the efficient installation of numerous collectors.
The aim of the installations is to optimise the safety of waste management for the greater comfort of users and patients, from the moment the waste appears until its disposal.
Unrivalled support and closeness
Mrs. Perrin underlines the closeness of our sales force and that of Hospidex: “a sales force that is very involved, attentive and present”.
Mrs Perrin gives a “special mention to Carine Mignot and Arnaud Martin who, despite the implementation in the middle of the COVID period, were very available and attentive to the needs of the carers”.
Regarding good practices, Mrs. Perrin gave us feedback from the users: “very positive feedback from the teams, especially from the hygiene teams who are more in the field.
Our team listened to and served the C.H.U. throughout the implementation, and was able to put its interlocutors at ease and train them in the best possible conditions, given the current context.
Organisation and implementation of collector installations
- Before setting up, we study the file: meeting the client and listening to their needs
- Then, we advise and assist in the choice of the most suitable DASRI according to the services, the personnel and the most efficient waste collection
- We carry out an audit before implementation
- Logistics: we deliver the new needle boxes and take back the old ones in each department concerned by the implementation
- We work in pairs, the first one collects the old collectors, the second one organizes the installation of the new supports and new D.A.S.R.I. (bases, trays, metal supports, etc.)
- We set up the collectors in the various departments of the hospital: change of stocks, training of the care staff. A list of all the supports put in place in each department is drawn up on a table + a note is taken of the number of collectors of each volume distributed by department.
- The people trained are listed on a second table. Finally, we draw up a complete report at the end of the implementation, which is sent to the C.H.U. at the end of the implementation, to facilitate the traceability of the collectors thereafter.
- It should be noted that we devoted a whole day to the laboratory building (laboratories, sampling centre).
The result: much satisfaction !
Our client, who was very satisfied, told us of her enthusiasm for “the handling of the file (tests, listening to needs, training + implementation), as well as the supports which are perfectly suited to the needs of the carers”.
Moreover, Mrs. Perrin offered to become a reference for future LABELIANS customers by answering their questions as a “customer witness”, proof of her satisfaction.
Our products and the associated LABELIANS services of advice, support, training and implementation have fully fulfilled their mission: customer and end user satisfaction!